课程大纲
Chapter 1 Marketing Basics
Unit 1 What is Marketing and Marketing Process
Unit 2 Customer Needs
Unit 3 The Changing Marketing Landscape
Chapter 2 Company and Marketing Strategy
Unit 4 Marketing Mix
Unit 5 Marketing Strategy
Unit 6 Business Portfolio and BCG
Chapter 3 Analysing the Marketing Environment
Unit 7 SWOT Analysis
Unit 8 The Macroenvironment and Microenvironment
Chapter 4 Managing Marketing Information to Gain Customer Insights.
Unit 9 Marketing Research
Unit 10 Marketing Information and Customer Insights
Chapter 5 Understanding Customers and Buyer Behaviour
Unit 11 The Buyer Decision Process
Unit 12 Consumer Markets and Consumer Buyer Behaviour
Unit 13 Business Market and Business Buyer Behaviour
Chapter 6 Designing a Customer-Driven Marketing Strategy
Unit 14 Market Segmentation
Unit 15 Market Targeting
Unit 16 Customer Loyalty
Chapter 7 Products, Services & Brands
Unit 17 Product and Service Decisions
Unit 18 Product Mix and Product Line Decisions
Unit 19 Branding Strategy: Building Strong Brands
Chapter 8 New Product Development and Product Life-Cycle Strategies
Unit 20 New Product Development Process
Unit 21 Product Life-Cycle Strategies
Chapter 9 Pricing Issues
Unit 22 Definition of Price and Major Pricing Strategies
Unit 23 Other Considerations Affecting Price Decisions
Chapter 10 Marketing Channels: Delivering Customer Value
Unit 24 Supply Chains and Marketing Channels
Unit 25 Retailing and Wholesaling
Chapter 11 Engaging Customers
Unit 26 Media Strategy
Unit 27 Public Relations
Unit 28 Customer Relationship Management
Chapter 12 Personal Selling and Sales Promotion
Unit 29 Personal Selling and Managing the Sales force
Unit 30 Sales Promotion
Chapter 13 Direct, Online, Social Media & Mobile Marketing
Unit 31 Buzz Marketing
Unit 32 Digital and Social Media Marketing
Chapter 14 Marketing Budget and Legal Aspects
Unit 33 Marketing Budget
Unit 34 Legal Aspects of Marketing
Chapter 15 The Global Marketplace
Unit 35 Global Marketing and Its Environment
Unit 36 Decision on Global Marketing Issues
Chapter 16 Sustainable Marketing: Social Responsibility and Ethics
Unit 37 Market Ethics
Unit 38 Sustainable Marketing
陈兵：南京大学英语系教授、博导，外国语学院副院长；入选江苏省“青蓝工程”中青年学术带头人培养对象(2012)，教育部“新世纪优秀人才支持计划”（2013），南京大学“英美文学文化”优秀教学团队、“英美文学文化”师德先进优秀团队成员；主要教学和研究领域为英美文学文化以及近代中西文化交流等；在《外国文学评论》、《外国文学研究》、《外国文学》等期刊上发表论文40余篇，出版专著2部，主持完成国家社科基金项目2项，江苏省社科基金重点项目1项等。
朱雪峰：南京大学英语系教授；研究领域为英美文学、比较文学；在Modern Drama,《外国文学评论》，《当代外国文学》等期刊发表数篇论文，主持国家社科基金、教育部人文社科等科研项目。
解友广：南京大学英语系副教授，全国美国文学研究会副秘书长；研究领域为英美文学、比较文学、圣经研究；在美国Papers on Language and Literature, Neohelicon、《外国文学评论》、《外国文学》等期刊发表数篇论文；主持国家社科后期资助基金、江苏省社科青年基金、中国博士后科学基金等科研项目。
陈星：爱丁堡大学英语文学博士，南京大学英语系副教授，仲英青年学者；研究方向为文艺复兴文学、莎士比亚戏剧；著有专著Reconsidering Shakespeare's “Lateness”: Studies in the Last Plays (Cambridge Scholars Publishing, 2015)；在《外国文学评论》、《外国文学》、Literature Compass等期刊上发表论文十余篇；主持国家社科基金项目、江苏省社科基金项目各一项。
范浩：南京大学英语系教师；研究领域为英美戏剧；在《当代外国文学》等核心期刊发表论文多篇，出版多部专著、译著和教育部规划教材；主持国家社科基金等科研项目。
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